Help If you have any questions please contact us at the phone 914 384 098 or send us an email at firstname.lastname@example.org - we will be happy to help you.
15 days to return The customer has a period of 15 days (starting the day you receive the piece) to return the product, provided it is in perfect condition and in its original packaging. The customer must pay the shipping cost. Once we have received the goods and checked its condition, we will proceed to refund the amount, according to the payment method chosen by the customer. We don't accept returns of engraved jewelry.
Warranty All our jewels have a warranty of 12 months in case of flaw or other damages not caused by misuse or wear and tear.
All our jewelry is sterling silver 925 mm or brass plated in 3 microns of gold.
Care tips for silver jewelry Avoid touching the jewelry with other pieces (especially if they are engraved). Although silver is a precious metal, keep it away cosmetics or chemicals. If you are not wearing your jewel, keep it in its box or in a dry, enclosed space. It is advisable to use a soft cloth with warm water to clean its parts.
Care tips for gold plating Our plating is of high quality and it's made with a lot of gold so it is very tough, but it is preferable to remove your jewel if you bathe in the sea or pools, or when showering or exercising. You should always avoid contact of the jewel with cosmetics or chemicals.
The pH of your skin influences in the status of the jewel; in some cases, it can dark your jewel sooner.