How to care for your jewellery?

Our jewellery can be made of 925 sterling silver, 18 KT gold-plated sterling silver or 18 KT gold-plated brass (750 thousandths) or silver. In the description section of each piece of jewellery we will specify the production material.

Care for 925mm sterling silver:

Avoid rubbing the jewellery against other jewellery (especially if it is engraved). Although silver is a noble metal, you should keep it away from cosmetic or chemical products. Always keep it in its box or in a dry and closed place when not in use. Depending on the PH of our skin, in some cases, it can cause the jewellery to oxidise, but it only needs cleaning. Silver is a metal that requires periodic cleaning. To clean the pieces you can use warm water and neutral soap or specific products for cleaning silver jewellery, remember to dry your jewellery very well.

Care for gold plated jewellery (brass or silver) .

For gold or silver plated jewellery it is best to remove the jewellery if you bathe in the sea or swimming pools, take a shower or exercise. You should always avoid contact with cosmetic or chemical products. Depending on the PH of our skin in some cases, it can cause the jewellery to darken or oxidise more quickly. To clean the pieces you can use warm water and neutral soap or specific products for cleaning gold or silver plated jewellery. Remember that plated jewellery requires specific care as it is plated, avoid rubbing to preserve your piece for longer and take care of it with love.

If still, you want to know more about how to take care of your jewels, do not miss our advice on YouTube:

How to take care of silver?

How to take care of the gold bath?

GUARANTEE

DIME offers a 3 years warranty as long as the purchase receipt or online order reference is kept. During the first six months the warranty covers any quality problem of the part, after six months the part will have to be assessed by a workshop and if the repair has a cost we will contact the customer so that he can accept or refuse the budget.

If, for reasons beyond our control, the part has been damaged by improper use and the customer wishes to have it repaired, he/she can deliver it to any of our physical establishments or send it* to our workshop for repair.

*The customer will bear the cost of sending it to our workshop.

Shipping & Returns

Shipping Policy:

Shipments on the peninsula usually take between 48/72h work (except for some jewels that take 15 days to be manufactured and specified in each product) and has a cost of € 3.90 in orders below € 69 and for superiors it is free. These rates are subject to promotions and can be modifiable.

Shipments to Spain, Portugal and Andorra are made through MRW. You can follow your order by clicking here: MRW.

International shipments are managed through UPS.

UPS shipments are made within community Europe (Switzer, Islandia, Norway, Turkey, Liechtenstein) would not take approximately one week (except for some jewels that take 15 days to be manufactured and specified in each product) and has a Cost of € 9.50 on orders below € 130 and for superiors it is free. You can follow your order by clicking here: UPS.

Shipments to the Canary Islands, Ceuta and Melilla are made through certified mails and usually take a maximum of a week. It has a cost of € 5.90 on orders below € 69 and higher is free. You can track your order here: MAIL

Shipping to countries that do not belong to the European Union can be eligible for customs taxes and additional rates. In all cases, these expenses will be in charge of the buyer and will be settled in the corresponding customs. Tell me that you love me SLU undertakes to take care of all the necessary procedures for the package to pass through customs.

Shipping to stores tell me that you love me are free.

Stores:

· Madrid (Fuencarral). C/Fuencarral, 64

· Madrid (Count of Peñalver). C/Conde de Peñalver, 20

· Madrid (Claudio Coello).C/ Claudio Coello, 62

· Madrid (Arturo Soria Plaza). C/ Arturo Soria, 126

· Bilbao. C/ Ercilla, 26

Delivery deadlines:

Between 48 h at 7 business days from the day of shipping and depending on the destination. Shipping to countries that do not belong to the European Union can be eligible for customs taxes and additional rates. In all cases, these expenses will be in charge of the buyer and will be settled in the corresponding customs. Tell me that you love me SLU undertakes to take care of all the necessary procedures for the package to pass through customs.

Picking of orders in stores tell me that you love me:

It will be mandatory to present the request of the order, DNI of the person who has placed the order and sign a collection of the product in store. In the event that the person cannot go to collect his order, he must authorize another person with a document and photocopy of the DNI of the person who has placed the order and sign a document of collection of the product in store.

Return Policy:

The customer must return or deliver the product directly to tell me that you love me Jewelry Slu, to the C/ San Maximo, 31,28041 Madrid, without any undue delay.If for any reason it is not satisfied with the pieces acquired in tell me that you love me Jewelry Slu, it has 14 calendar days from the date of purchase To change it for another piece of the same value or higher, for a purchase voucher without expiration date, only valid in the online store. The piece must be in perfect condition and in its original packaging. In the case of outlet articles, no returns are admitted.

We inform that in our physical stores the change of an online purchase may be made for another product or for a voucher that has no expiration, in no case will the money be returned, if it gave rise, this will be done through the online department It is also absolutely essential to present the printed invoice.

Attention: For hygiene reasons, slope returns will not be admitted. Nor will changes of personalized jewels or piercings be admitted.

The customer will take care of the product return costs.

Return form: In the event that you need a return you can find our return form HERE. Once you have filled the form, send us to info@dimequemequieres.net

Return of the defective product:

In the event that the product is not in good condition and the causes attributable to this, are not a consequence of the customer, this will be entitled to the return of the product within the first 7 days after the purchase, informing me that I have me You want Jewelry Slu of the reason for return through any of the means provided in these hiring conditions, and without any cost for the client. This return due to defect or poor state of the product will not be considered a right of withdrawal.

Tell me that you love me Jewelry Slu undertakes to assume the cost of the return and to restore the product for a new one according to accepted conditions at the time of sale.

If the client wishes San Maximo, 31,28041 MADRID or through emailinfo@dimequemequieres.net.

Return form: In the event that you need a return you can find our return formHERE. Once you have filled the form, send us toinfo@dimequemequieres.net