Shipping and Returns

Shipping Policy:

The shipments in the peninsula usually take between 24/48H labor (except for some jewelry that takes 15 days to be manufactured and is specified in each product) and has a cost of 4,95 € for orders under 60 € and for higher is free.

Shipments to Spain, Portugal and Andorra are made through MRW. You can follow your order by clicking here: MRW. International shipments are managed through Packlink and the time and amount of the shipment will be determined by each customer among all the options that appear in the final purchase process once the country of delivery of the order has been indicated. The tracking will be done through email and entering the tracking code here PACKLINK.

Shipments to the Canary Islands, Ceuta and Melilla are made via certified mail and usually take a maximum of one week. It has a cost of 6 € in orders under 60 € and above is free. You can track your order here: CORREOS.

Shipments to countries outside the European Union may be eligible for customs duties and additional tariffs. In all cases, these costs will be borne by the buyer and settled at the appropriate customs office. DIME QUE ME QUIERES SLU undertakes to take care of all the necessary steps to get the package through customs.

Delivery times:

Between 4 and 7 working days from the day of shipment. Shipments to countries outside the European Union may be eligible for customs taxes and additional fees. In all cases, these expenses will be paid by the buyer and will be settled at the corresponding customs office. DIME QUE ME QUIERES SLU undertakes to take care of all the necessary steps to get the package through customs.

Collection of orders in stores Dime que me quieres:

It will be mandatory to submit the order reference, ID of the person who placed the order and sign a collection of the product in store. In the event that the person is unable to go to collect your order must authorize another person with a document and photocopy of ID of the person who has placed the order and sign a document collecting the product in store.

Collection of orders in stores Dime que me quieres:

It will be mandatory to submit the order reference, ID of the person who placed the order and sign a collection of the product in

The return: 

The customer must return or deliver the product directly to DIME QUE ME QUIERES JEWELRY SLU, to the address C/MANUELA MALASAÑA nº 7 28004, MADRID, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of cancellation of the contract is formalized. The deadline shall be deemed to have been met if the customer returns the product before the end of the deadline.

ATTENTION: For reasons of hygiene, no returns of earrings will be accepted. Neither will be admitted changes of personalized jewels.

The customer will be responsible for the costs of returning the product.

Right of cancellation, returns and claims: 

The buyer will have a period of fourteen calendar days to give up, from the day the customer receives the product, without penalty and without indication of the reasons.
 
The exercise of the right of cancellation must be carried out by notification by telephone communication to 917127630, by contacting the e-mail info@dimequemequieres.net sending its writing to our postal address C/ MANUELA MALASAÑA nº 7 28004, MADRID, or through the cancellation form.
 
According to the provisions of article 103 of Law 3/2014, of March 27th amending the consolidated text of the General Law for the Defense of Consumers and Users, The supply of goods made according to the specifications of the consumer and user or clearly customized. are exempt from cancellation.

Refund of payment: 

The refund of the amounts received by the customer will be made using the same method of payment used by the customer, provided that the other is not arranged.

DIME QUE ME QUIERES JEWELRY SLU may withhold the refund until you have received the product.

Return of defective product: 

In the case that the product is not in a good condition and the causes attributable to it, are not the result of the customer, the customer will have the right to return the product, informing DIME QUE ME QUIERES JEWELRY SLU of the reason for return through any of the means provided in these contracting conditions, and at no cost to the customer. This return for reasons of defect or bad condition of the product will not be considered a right of cancellation.
 
DIME QUE ME QUIERES JEWELRY SLU undertakes to assume the cost of the return and to return the product with a new one according to conditions accepted at the time of sale.
 
If the customer want to file a reclaim, the establishment of DIME QUE ME QUIERES JEWELRY SLU is located in C/ MANUELA MALASAÑA nº 7 28004, MADRID or via email  info@dimequemequieres.net.

Return form: 

In case you need to make a return you can find our return form HERE.