Shipping and Returns

Shipping Policy:

The shipments in the peninsula usually take between 48/72H labor (except for some jewelry that takes 15 days to be manufactured and is specified in each product) and has a cost of 4,95 € for orders under 60 € and for higher is free.

Shipments to Spain, Portugal and Andorra are made through MRW. You can follow your order by clicking here: MRW.

Los envíos internacionales se gestionan a través de UPS y Packlink.

International shipments are handled by UPS and Packlink.

UPS shipments are made within the European Community (not including Switzerland, Iceland, Norway, Norway, Turkey, Liechtenstein) take approximately 3 to 4 working days (except for some jewelry that take 15 days to be manufactured and is specified in each product) and costs 9.50 € for orders under 130 € and for higher orders is free. You can track your order by clicking here: UPS.

For PACKLINK the time and amount of the shipment will be determined by each customer among all the options that appear in the final purchase process once the country of delivery of the order is indicated. Tracking will be done through email and by entering the tracking code here PACKLINK.

Shipments to the Canary Islands, Ceuta and Melilla are made via certified mail and usually take a maximum of one week. It has a cost of 6 € in orders under 60 € and above is free. You can track your order here: CORREOS.

Shipments to countries outside the European Union may be eligible for customs duties and additional tariffs. In all cases, these costs will be borne by the buyer and settled at the appropriate customs office. DIME QUE ME QUIERES SLU undertakes to take care of all the necessary steps to get the package through customs.

 

Delivery times:

Between 48 h to 7 working days from the day of shipment and depending on the destination. Shipments to countries outside the European Union may be eligible for customs taxes and additional fees. In all cases, these expenses will be paid by the buyer and will be settled at the corresponding customs office. DIME QUE ME QUIERES SLU undertakes to take care of all the necessary steps to get the package through customs.

 

Collection of orders in stores Dime que me quieres:

It will be mandatory to submit the order reference, ID of the person who placed the order and sign a collection of the product in store. In the event that the person is unable to go to collect your order must authorize another person with a document and photocopy of ID of the person who has placed the order and sign a document collecting the product in store.

 

The return: 

The customer must return or deliver the product directly to DIME QUE ME QUIERES JEWELRY SLU, to the address CL MANUELA MALASAÑA 7 28004, MADRID, without any undue delay. If for any reason you are not satisfied with the pieces purchased in DIME QUE ME QUIERES JEWELRY SLU, you have 14 calendar days from the date of purchase to exchange it for another piece of the same value or higher, for a voucher without expiration date, only valid in the online store. The piece must be in perfect condition and in its original packaging. In the case of outlet items, returns are not allowed.

We inform that in our physical stores you can exchange an online purchase for another product or for a voucher that has no expiration date, in any case we will proceed to refund the money, if applicable, this will be done through the online department, it is also absolutely essential to present the printed invoice.

ATTENTION: For reasons of hygiene, no returns of earrings will be accepted. Neither will be admitted changes of personalized jewels.

The customer will be responsible for the costs of returning the product.

 

Return form: 

In case you need to make a return you can find our return form HERE.

 

Return of defective product: 

In the event that the product is not in good condition and the causes attributable to this, are not the result of the customer, the customer shall be entitled to return the product within the first 7 days after purchase, informing DIME QUE ME QUIERES JEWELRY SLU the reason for return through any of the means provided in these conditions of contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal. 

DIME QUE ME QUIERES JEWELRY SLU undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. 

If the customer wishes to file a claim, the establishment of DIME QUE ME QUIERES JEWELRY SLU is located in C/ MANUELA MALASAÑA 7 28004, MADRID or via email info@dimequemequieres.net.

 

 

Return form: 

In case you need to make a return you can find our return form HERE.