All our jewelry is either 925 thousandths silver or brass plated with three microns of 750 thousandths (18KT) sterling gold or 750 thousandths (18KT) sterling silver plated with three microns of sterling gold. Some of our products such as wedding rings are made of 750 thousandths (18KT) sterling gold.
- - Silver care: always keep your jewel in its box or in a dry, enclosed space.
- - Gold plated care: our plated is of high quality and with a large amount of gold, so it is very resistant, but it will always be better to take off your jewelry if you bathe in the sea or in pools, take showers or exercise. And you should always avoid perfume, creams and chemicals. Keep your jewelry in its box or in a dry and closed place.
In the duration and state of your jewel, it influences a lot the PH of our skin that, in some cases, can make the jewel darken more quickly.
Shipments in the peninsula usually take between 48/72 working hours (with the exception of some jewels that take 15 days to manufacture and is specified in each product) and has a cost of € 4.95 for orders below € 60 and for higher ones it is free. These rates are subject to promotions and may be subject to change. Shipments to Spain, Portugal and Andorra are made through MRW.
You can follow your order by clicking here: MRW.
International shipments are managed through UPS and Packlink. Shipments with UPS are made within Community Europe (Switzerland, Iceland, Norway, Turkey, Liechtenstein would not be included) take approximately between 3 and 4 working days (with the exception of some jewels that take 15 days to manufacture and is specified in each product ) and has a cost of € 9.50 for orders below € 130 and for higher orders it is free.
Tracking by UPS will be done by email and entering the tracking code here UPS.
For PACKLINK, the time and amount of the shipment will be determined by each client among all the options that appear in the final purchase process once the country of delivery of the order has been indicated.
For Packlink it will be done by mail and entering the tracking code here PACKLINK.
Shipments to the Canary Islands, Ceuta and Melilla are made through certified Post Office and usually take a maximum of one week. It has a cost of € 6 in orders of less than € 60 and above it is free.
You can track your order here: POST.
Shipments to non-European Union countries may be eligible for additional customs taxes and fees. In all cases, these expenses will be borne by the buyer and will be settled at the corresponding customs office. DIME QUE ME QUIERES SLU undertakes to take care of all the necessary procedures for the package to pass through customs.
Picking up orders in stores Tell me you love me: It will be mandatory to present the order reference, ID of the person who has placed the order and sign a collection of the product in the store. In the event that the person cannot go to pick up their order, they must authorize another person with a document and a photocopy of the ID of the person who has placed the order and sign a document of collection of the product in the store.