How to take care of your jewels?
All our jewels are of 925 thousandth or brass silver bathed in three microns of first law of 750 thousandths (18kt) or silver bathed in three gold microns of first law of 750 thousandths (18kt). Some of our products such as alliances or commitment rings are first law of 750 thousandths (18kt).
Save always you don't use your jewel in your box or in a dry and closed place.
Gold bath care:
Our bathroom is of high quality and with a large amount of gold, so it is very resistant, but it will always be better to remove your jewel if you bathe in the sea or in swimming pools, show you or exercise. And you should always avoid perfume, creams and chemicals. Keep your jewel in your box or in a dry and closed place.
In the duration and status of your jewel, the pH of our skin influences that, in some cases, it can make the jewel darken faster.
If still, you want to know more about how to take care of your jewels, do not miss our advice on YouTube:
How to take care of money?
How to take care of the gold bath?
Shipping & Returns
Shipments on the peninsula usually take between 48/72h work (except for some jewels that take 15 days to be manufactured and specified in each product) and has a cost of € 3.90 in orders below € 69 and for superiors it is free. These rates are subject to promotions and can be modifiable.
Shipments to Spain, Portugal and Andorra are made through MRW. You can follow your order by clicking here: MRW.
International shipments are managed through UPS.
UPS shipments are made within community Europe (Switzer, Islandia, Norway, Turkey, Liechtenstein) would not take approximately one week (except for some jewels that take 15 days to be manufactured and specified in each product) and has a Cost of € 9.50 on orders below € 130 and for superiors it is free. You can follow your order by clicking here: UPS.
Shipments to the Canary Islands, Ceuta and Melilla are made through certified mails and usually take a maximum of a week. It has a cost of € 5.90 on orders below € 69 and higher is free. You can track your order here: MAIL
Shipping to countries that do not belong to the European Union can be eligible for customs taxes and additional rates. In all cases, these expenses will be in charge of the buyer and will be settled in the corresponding customs. Tell me that you love me SLU undertakes to take care of all the necessary procedures for the package to pass through customs.
Shipping to stores tell me that you love me are free.
· Madrid (Fuencarral). C/Fuencarral, 64
· Madrid (Count of Peñalver). C/ Count of Peñalver, 20
· Madrid (Claudio Coello).C/ Claudio Coello, 62
· Madrid (Arturo Soria Plaza). C/ Arturo Soria, 126
· Bilbao. C/ Ercilla, 26
· Barcelona. Rambla de Catalunya, 131
· Valencia. C/ SORNÍ, 12
· Malaga. C/ SPECY, 10
· Saint Sebastian. C/ San Marcial, 32
Between 48 h at 7 business days from the day of shipping and depending on the destination. Shipping to countries that do not belong to the European Union can be eligible for customs taxes and additional rates. In all cases, these expenses will be in charge of the buyer and will be settled in the corresponding customs. Tell me that you love me SLU undertakes to take care of all the necessary procedures for the package to pass through customs.
Picking of orders in stores tell me that you love me:
It will be mandatory to present the request of the order, DNI of the person who has placed the order and sign a collection of the product in store. In the event that the person cannot go to collect his order, he must authorize another person with a document and photocopy of the DNI of the person who has placed the order and sign a document of collection of the product in store.
The customer must return or deliver the product directly to tell me that you love me Jewelry Slu, to the CL San Maximum address, 31,28041 Madrid, without any undue delay.If for any reason it is not satisfied with the pieces acquired in tell me that you love me Jewelry Slu, it has 14 calendar days from the date of purchase To change it for another piece of the same value or higher, for a purchase voucher without expiration date, only valid in the online store. The piece must be in perfect condition and in its original packaging. In the case of outlet articles, no returns are admitted.
We inform that in our physical stores the change of an online purchase may be made for another product or for a voucher that has no expiration, in no case will the money be returned, if it gave rise, this will be done through the online department It is also absolutely essential to present the printed invoice.
Attention: For hygiene reasons, slope returns will not be admitted. Nor will changes of personalized jewels or piercings be admitted.
The customer will take care of the product return costs.
Return of the defective product:
In the event that the product is not in good condition and the causes attributable to this, are not a consequence of the customer, this will be entitled to the return of the product within the first 7 days after the purchase, informing me that I have me You want Jewelry Slu of the reason for return through any of the means provided in these hiring conditions, and without any cost for the client. This return due to defect or poor state of the product will not be considered a right of withdrawal.
Tell me that you love me Jewelry Slu undertakes to assume the cost of the return and to restore the product for a new one according to accepted conditions at the time of sale.
If the client wishes San Maximum, 31,28041 MADRID or through email@example.com.