Jewellery personalisation

Returns

If for any reason you are not satisfied with the pieces purchased in DIME QUE ME QUIERES JEWELRY SLU, you have 14 calendar days from the date of purchase to exchange it for another piece of the same value or higher, for a voucher without expiration date, only valid in the online store. The piece must be in perfect condition and in its original packaging. In the case of outlet items, returns are not allowed..

We inform that in our physical stores you can exchange an online purchase for another product or for a voucher that has no expiration date, in any case we will proceed to refund the money, if applicable, this will be done through the online department, it is also absolutely essential to present the printed invoice.

ATTENTION: For hygienic reasons, earring returns will not be accepted. Personalized jewelry or piercings will not be exchanged.
The customer will be responsible for the costs of returning the product.

Shipping and Returns.

Care and materials

All our jewels are made of 925 thousandth silver or brass plated with three microns of 750 thousandths (18KT) first grade gold or silver plated with three microns of 750 thousandths (18KT) first grade gold. Some of our products, such as alliances or engagement rings, are made of 750 thousandth (18KT) first-law gold.

• - Silver care: Avoid rubbing the jewelry with other pieces (especially if they are engraved). Although silver is a noble metal, keep it away from cosmetics or chemicals. Always keep that you do not use your jewel in its box or in a dry and closed place. To clean the pieces it is advisable that you use a soft cloth with warm water.
• - Gold plating care: Our bathroom is of high quality and with a large amount of gold so it is very resistant, but it will always be better to take off the jewel if you bathe in the sea or pools, take a shower or exercise. You should always avoid contacting the piece with cosmetic or chemical products.

In the duration and condition of your jewel, the PH of our skin influences a lot which, in some cases, can make the jewel darken more quickly.