General contracting conditions

General contracting conditions


Prior information to the contractual process

This website is owned by DIME que me quieres Jewelry SLU with NIF B87562716 and Fiscal Directorate in CL San Máximo, 31, floor 4, ship 10. 28041, Madrid - Madrid.

The general hiring conditions regulate the remote sale ratio between DIME que me quieres Jewelry SLL and the user or customer, in accordance with the legal stipulations, especially Law 7/1998, of April 13, on general conditions of Hiring, Law 3/2014, of March 27 by which the consolidated text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on Protection of Personal Data and Personal Data is modified and Guarantee of Digital Rights, General Regulation of Data Protection (EU) 2016/679, Law 7/1996, of January 15 of Retail Trade Ordering, and Law 34/2002 of July 11, on Services of the Services of the Services of the Services of the Information Society and Electronic Commerce.

DIME que me quieres Jewelry SLU reserves the right to make the modifications you consider appropriate, without prior notice, in general conditions. These modifications may be made, through their websites, by any admissible form in law and will be mandatory during the time they are published on the web and until they are validly modified by other later ones. However, DIME que me quieres Jewelry SLU reserves the right to apply, in certain cases, particular conditions of contracting with preference to these general conditions when considering it appropriate, announcing them in time and timely form. The changes referred to in this section will not affect the contracts made with date prior to the date of publication of the same.

The object of the website is the sale of jewels and various accessories.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal.

As a user or client expressly declares to know, understand and accept the conditions of use and these general contracting conditions. Similarly, it declares to be of legal age, or minor emancipated, and have the legal capacity and to act necessary for access to the websites of Tell that you love me Jewelry Slu and the hiring through them.

The European Commission facilitates a online litigation resolution platform that is available in the
following link:

To acquire our products, you can go to the corresponding section of our online store.

You can register as a web user to make the online purchase in the corresponding section on the website itself. In accordance with the applicable and current regulations regarding data protection, tell me that you love me Jewelry Slu informs users that personal data collected during the registration and subsequent purchase process will be incorporated into the treatment system owned by me You want Jewelry Slu, in order to process these actions by the user and manage subsequent actions derived from them.

In accordance with the rights conferred They, directing your request to the address mentioned above or to email It may be addressed to the competent control authority to file the claim that it deems appropriate.

In turn, we inform you that you can contact the data protection delegate, addressing the email address or at 902 877 192.

After the purchase process, the customer will receive a confirmation from it by email. It is essential that during the purchase process the user indicates a valid email. If in 24 hours since the completion of the order does not receive confirmation, contact DIME que me quieres Jewelry Slu in the customer service phone 917127630 or by email

All web contents are in Spanish.

The customer, upon receiving the product in the delivery address provided, will receive an invoice or copy of the order. The user will be offered to have electronic invoice by prior consent. The acceptance of this billing medium will imply the sending of the invoice electronically having this the appropriate legal effects. The following invoices will be facilitated by this means if the opposite is not indicated. It may in any case revoke the consent given to the reception of electronic invoice at any time by sending an e-mail to the indicated email address, for this purpose, above.


Offer and validity

In the case of a product on offer, the offer and validity price will always be indicated together with its essential characteristics.

In compliance with current regulations, tell me that you love me Jewelry Slu offers information about all articles for sale, their characteristics and prices. However, DIME que me quieres Jewelry SLU reserves the right to withdraw, replace or change the products offered through their website, by simply change in the content of the same. In this way, the products offered at all times by the web will be governed by the general contracting conditions in force in each case. Likewise, the company will have the power to stop offering, without prior notice and at any time, access to the mentioned products.

Specific promotions are not cumulative to other offers, except sometimes concrete where the brand specifies it.


Essential characteristics of products

The products offered in our online store incorporate a photograph and their essential characteristics, this is the manufacturer's own information. In the characteristics of the product, the colors in which the product is available are identified.



Tell me that you love me Jewelry Slu responds to the faults in accordance with all the products offered on the website during a period of three years from delivery.

The client will be entitled to the sanitation of the good acquired within a period of three years from the purchase and in the conditions and with the means of evidence regulated in the consolidated text of the General Law for the Defense of Consumers and Users, without prejudice of the faculties of telling me that you love me Jewelry Slu to verify the veracity of the defects, their origin and the moment of their appearance.

DIME que me quieres Jewelry Slu has a after -sales service, during the indicated period. The client can go to the establishment of DIME que me quieres Jewelry Slu, at the after -sales service, by email to or to the points established by the supplier itself. In case of doubt, you can go to the customer service phone 917127630 or by email

In the case of perishable products and receive them in poor condition or expired contact through It will be essential to follow the conservation instructions determined in the container itself, in addition to observing the expiration date, retaining in any case the purchase proof.


Outlet - Special Prices products

With the outlet products we will not be able to cover certain guarantees since we do not have enough stock to replace, change them or modify them in case of damage or losses of pieces of the jewel itself.



All products indicate the sale price in euros and include the value added tax (VAT)

If any other tax were applicable, so it would be indicated (IGIC or IPSI).


Delivery and Transportation Expenses

Tell me that you love me Jewelry Slu makes shipments in Spain Peninsula, Balearic Islands and Canary Islands charging an amount of 3.90 euros for Peninsula and Balearic Islands and 5,90 Euros in the Canary Islands for expenses
of shipping. Shipments are also made to the rest of the world and can visualize the rates in the section "Follow your order" On our website.

In orders from Spain that exceed 69 euros, the portes will be free. In orders within community Europe (except Switzerland, Iceland, Norway, Turkey, Liechtenstein) that exceed 130 euros, the portes will be free.
Shipments to Spain, Portugal and Andorra are made through MRW. Shipments to the Canary Islands, Ceuta and Melilla are made through mails. International shipments are managed through UPS ..

The collection of orders in the store will be mandatory to present the reference of the order, ID of the person who has placed the order and sign a collection of the product in the store. In the event that the person cannot go to collect his order, he must authorize another person with a document and photocopy of the DNI of the person who has placed the order and sign a document of collection of the product in store.



The client may pay the amount of his order by opting for any of the following forms. During the purchase process you must indicate your choice:

- Visa or Mastercard Credit Card

All operations that involve the transmission of personal or banking data are carried out using a safe environment, a server based on standard SSL (Secure Sockets Layer). All the information that transmits travels encrypted through the network.

Also the data on your credit card are introduced directly on the bank page, in the TPV (Terminal Punto de Sale of the bank) and are not entered or registered on any server of tell me that you love me Jewelry Slu.

When paying by Visa or Mastercard card, the following data will always be requested: the card number, the expiration date, and a validation code that coincides with the last three figures of the italics printed number on the back of your visa card or Mastercard, offering, thus, more guarantees about the security of the transaction.

This form of payment is valid only on the web.

When the amount of a purchase had been charged fraudulently or unduly using the number of a payment card, its holder may demand the immediate annulment of the position. In this case, the corresponding note and reabono annotations in the supplier and the holder accounts will be made as soon as possible.

However, if the purchase had been effectively made by the head of the card and the refund requirement was not a consequence of having exercised the right of withdrawal or resolution and, therefore, the annulment of the corresponding position would have unduly demanded, it will remain Forced against telling me that you love me Jewelry Slu to the compensation of the damages caused as a consequence of said annulment.

- Wire transfer

When selecting the bank transfer, you will receive, together with the confirmation of your order, an e-mail with the bank data of tell me that you love me Jewelry Slu.

It is very important that when the transfer indicates in the matter the order number, as well as its name and surname, and make the transfer within 3 days after the date of confirmation of the order to be able to validate it.

If you wish, you can send us the proof of the by e-mail But in any case, the order will not be considered effective until our administration department does not have a bank confirmation of the transfer.

Remind you that the payment has to be made in euros and that all possible change commissions and bank commissions run on your own.

In the case of bank transfers made from outside Spain, it is very important that when ordering the transfer, it always communicates to your bank to take care of the commissions at origin, those bank commissions and expenses corresponding to your entity. If not, tell me that you love me Jewelry Slu could paralyze the sending of his order by not receiving the full amount of the same.

The possible change and bank commissions are in charge of the client.

- PayPal

It allows to send payments on the Internet safely and comfortable. The PayPal network is based on existing financial infrastructure of bank accounts and credit cards to create a global real -time payment solution. PayPal offers a service specially designed for those who do not satisfy traditional payment mechanisms.

More information in PayPal:


- Klarna

To be able to offer Klarna's payment methods, we may go to Klarna your personal data in the form of contact as well as the details of the order in the payment process, so that Klarna evaluates if you qualify for your payment methods and also adapt the means of payment available to you. Their transferred personal data are processed according to the Klarna privacy notice.


Order execution

Tell me that you love me Jewelry Slu undertakes to deliver the order in the following term: between 48/72 working hours.

The availability of the products offered by telling me that you love me Jewelry Slu can vary depending on customer demand. Although tell me that you love me Jewelry Slu updates the stock periodically, the product requested by the customer could be exhausted at that time.

In case of non -execution due to unavailability, tell me that you love me Jewelry Slu will proceed as follows: the client will be notified that the delivery time will be superior to that agreed, or the option of changing the product or reimbursement will be given.

Right of dismissal

The buyer will have a period of fourteen calendar days to give up, from the day the customer receives the product, without any penalty and without indication of the reasons.

The customer must return the products subject to withdrawal without any undue delay and in any case no later than 14 calendar days from the date on which their withdrawal decision is communicated.

The return of the amount corresponding to the withdrawal will be carried out within 14 calendar days from the date on which the contract of withdrawal of the contract has been effective and unequivocally and provided that the goods or products object of withdrawal have been previously received, in case Otherwise, the disbursement may be retained until the reception of said goods or until the client proves the return of the goods.

The user is informed that he will only be responsible for the decrease in value of the goods resulting from a manipulation of them different from that necessary to establish their nature, their characteristics or their operation.

The exercise of the right to withdraw Cl San Máximo, 31, Plant 4, ship 10. 28041, Madrid - Madrid., or through the withdrawal form.

As established in article 103 of Law 3/2014, of March 27, which modifies the consolidated text of the General Law for the Defense of Consumers and Users, the supplies of services or goods made in accordance with the specifications of the specifications of the Consumer or clearly personalized, or that, by their nature, they cannot be returned or can deteriorate or expire quickly, they are exempt from withdrawal. The product being one of the following exceptions:

Specifically, it is covered in the following exception:

The supply of goods made according to the specifications of the consumer and user or clearly personalized.



The customer must return or deliver the product directly to tell me that you love me Jewelry Slu, to the address Cl San Máximo, 31, floor 4, ship 10. 28041, Madrid - Madrid, without any undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. The deadline will be understood if the customer effects the return of the product before the end of the term.

The customer will take care of the product return costs.

We inform that in our physical stores the change of an online purchase may be made for another product or for a voucher that has no expiration, in no case will the money be returned, if it gave rise, this will be done through the online department It is also absolutely essential to present the printed invoice.

For hygiene reasons, slope returns will not be admitted. Nor will changes of personalized jewels or piercings be admitted.


Payment reimbursement

The reimbursement of the amounts paid by the client will be carried out using the same means of payment used by it, as long as the opposite has not been arranged.

Tell me that you love me Jewelry Slu will pay the amounts satisfied by the client before 14 calendar days from the date of receipt of the right of withdrawal.


Defective product return

In the event that the product is not in good condition and the causes attributable to this, are not a consequence of the customer, this will be entitled to the return of the product, informing me that you love me Jewelry Slu of the reason for return through Any of the means provided in these hiring conditions, and without any cost for the client. This return due to defect or poor state of the product will not be considered a right of withdrawal.

Tell me that you love me Jewelry Slu undertakes to assume the cost of the return and to restore the product for a new one according to accepted conditions at the time of sale.



If the user wishes to file a claim, you must contact by email Also, tell me that you love me Jewelry SLU has official claim sheets available to consumers and users.

Online litigation resolution in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission facilitates a online litigation resolution platform, which is available in the following link:


Also, tell me that you love me Jewelry SLU reserves the power to present the civil or criminal actions that he considers appropriate for the improper use of his website and content or by breach of these conditions.

The relationship between the user and the provider will be governed by current regulations and application in the Spanish territory. If any controversy arise, the parties may submit their conflicts to arbitration or go to security in the relationship with third parties Tell me that you love me Jewelry Slu has his home in Madrid, Spain.