Contracting Conditions

 

Information prior to the contractual process

This website www.dimequemequieres.net is the property of DIME QUE ME QUIERES JEWELRY SLU with Tax Identification Number B87562716 and tax address at CL MANUELA MALASAÑA 7 28004, MADRID. The General Conditions of Contract regulate the online purchasing and relationship between DIME QUE ME QUIERES JEWELRY SLU and the user or client, in accordance with the legal stipulations, in particular, Law 7/1998, of April 13, on General Contracting Conditions, Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, General Data Protection Regulation (EU) 2016/679, Law 7/1996, of January 15, on the Regulation of Retail Trade, and Law 34/2002 of July 11, on Information Society Services and Electronic Commerce (E-Commerce).

DIME QUE ME QUIERES JEWELRY SLU reserves the right to make any changes it deems appropriate, without notice, in the General Conditions. Such modifications may be made, through its websites, by any means admissible by law and shall be binding during the time they are published on the website and until they are not validly modified by subsequent ones. However, DIME QUE ME QUIERES JEWELRY SLU reserves the right to apply, in certain cases, Special Conditions of Contract in preference to these General Conditions when it deems appropriate, announcing them in a timely manner.

The object of the website is: Sale of jewelry.

The duration of the contract will be linked to the delivery of the product without prejudice to the right of withdrawal. As a user or customer, you expressly declare to know, understand and accept the conditions of use and these general conditions of contract. Likewise, you declare to be of legal age and have the legal capacity to access the websites of DIME QUE ME QUIERES JEWELRY SLU and contracting through them.

The European Commission provides an online dispute resolution platform available at the following link: http://ec.europa.eu/consumers/odr/.

To purchase our products, you may check the corresponding section of our online store.

You may register as a user of the website to make the purchase online in the corresponding section on the website itself. In accordance with the applicable and current legislation on data protection, DIME QUE ME QUIERES JEWELRY SLU informs users that personal data collected during the registration process and subsequent purchase, will be incorporated into the processing system owned by DIME QUE ME QUIERES JEWELRY SLU, in order to process such actions by the user and manage subsequent actions arising therefrom.

Your data will be kept for the time strictly necessary to fulfill the purposes set out above, unless there is a legal obligation to keep it.

We inform you that the legal basis for the processing of your data is the correct execution of the contract between the parties and consent.

In accordance with the rights conferred by current legislation on data protection, you may exercise your rights of access, rectification, limitation of processing, deletion, portability and opposition to the processing of your personal data as well as the consent given for the processing thereof, by sending your request to the address mentioned above or to the e-mail info@dimequemequieres.net.

You may contact the competent Control Authority to file the claim you deem appropriate. In turn, we inform you that you can contact the Data Protection Delegate, by writing to the e-mail address dpd.cliente@conversia.es or telephone 902 877 192.

During the purchase process you must identify yourself with your username and password provided. These data will not be public. You are responsible for treating confidentially and responsibly the identity and password obtained in the registration as a customer, not being able to transfer them to third parties.

You can modify the registered information at any time, in your customer area. In this same section you will have access to a history of your orders, this is only a consultation section but its management is allowed, and the user can delete those records that he/she considers it is not necessary to view.

Once the purchase process is completed, the customer will receive a confirmation of the purchase by e-mail. It is essential that during the purchase process the user indicates a valid email address. If in 24 hours following the completion of the order you do not receive the confirmation, please contact DIME QUE ME QUIERES JEWELRY SLU in the customer service phone 917127630 or by email info@dimequemequieres.net.

All web contents are in Spanish, English, French and Portuguese.
The customer, upon receipt of the product at the delivery address provided, will receive an invoice or copy of the order.

 

OFFER AND VALIDITY

In the case of a product on sale, the offer price and the validity of the offer shall always be indicated alongside its essential characteristics.

In compliance with current regulations DIME QUE ME QUIERES JEWELRY SLU offers information on all items for sale, their features and prices. However, DIME QUE ME QUIERES JEWELRY SLU reserves the right to withdraw, replace or change the products offered through its website, by simply changing the content of the same. In this way, the products offered at all times by the website will be governed by the General Conditions of Contract in force in each case. Likewise, the company shall have the right to stop offering, without prior notice and at any time, access to the aforementioned products.

 

ESSENTIAL CHARACTERISTICS OF THE PRODUCTS

The products offered in our online store incorporate a photograph of it and its essential characteristics, this information is obtained from the manufacturer itself. The color of the product observable in the photograph is not binding. In the characteristics the color is identified.

 

WARRANTIES

All products offered on the website are guaranteed by the supplier of the product. DIME QUE ME QUIERES JEWELRY SLU has an after-sales service, while the warranty is in force, the customer may execute it by contacting the establishment of DIME QUE ME QUIERES JEWELRY SLU, the after-sales service, by email to info@dimequemequieres.net or the points established by the supplier itself. In case of doubt, the customer may contact the customer service telephone number 917127630 or by e-mail to info@dimequemequieres.net.
 
In the case of perishable products and if you receive them in bad condition or expired, please contact info@dimequemequieres.net. It will be essential to follow the instructions of conservation determined in their own package, observing the expiration date, as well as to keep in all cases the proof of purchase.

 

PRICES

All products indicate the selling price in Euros and include Value Added Tax (VAT). If any other tax is applicable, this would be indicated (IGIC or IPSI).

 

DELIVERY AND TRANSPORTATION COSTS

DIME QUE ME QUIERES JEWELRY SLU delivers in Spain Peninsula, Balearic Islands and Canary Islands charging an amount of 4,95 Euros for Peninsula and Balearic Islands and 6 Euros in Canary Islands as shipping costs. We also ship to the rest of the world and you can visualize the rates in the "Follow your Order" section of our website.

On orders from Spain that exceed 60 Euros, shipping is free of charge. On orders within the European Community (except Switzerland, Iceland, Norway, Turkey, Liechtenstein) exceeding 130 Euros, shipping will be free of charge.

Shipments to Spain, Portugal and Andorra are made through MRW. Shipments to the Canary Islands, Ceuta and Melilla are made through Correos. International shipments are handled through UPS and Packlink.

The collection of orders in store will be mandatory to present the order reference, ID of the person who has placed the order and sign a document that confirms the collection of the product in store. In the event that the person can not go to pick up the order, he/she must authorize another person with a document and photocopy of the ID of the person who has placed the order and sign a document of collection of the product in store.

 

PAYMENT METHODS

The customer will be able to pay the amount of his order by choosing any of the following ways. During the purchase process you must indicate your choice:

- Credit card VISA or MASTERCARD


All operations involving the transmission of personal or banking data are carried out using a secure environment, a server based on standard SSL (Secure Sockets Layer) security technology. All the information you transmit to us travels encrypted through the network. Likewise, your credit card details are entered directly on the bank's website, at the POS (Point of Sale Terminal of the Bank) and are not entered or recorded on any server belonging to DIME QUE ME QUIERES JEWELRY SLU.
When paying using VISA or MASTERCARD you will always be asked for the following information: the card number, the expiration date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD, thus offering more guarantees about the security of the transaction. This form of payment is valid only on the website. 

When the amount of a purchase has been fraudulently or improperly charged using the number of the card, the cardholder may demand the immediate cancellation of the charge. In such a case, the corresponding debit entries and re-crediting of the supplier's and the cardholder's accounts shall be made as soon as possible.

However, if the purchase had actually been made by the cardholder and the demand for refund was not the result of having exercised the right of withdrawal or termination and, therefore, had improperly demanded the cancellation of the corresponding charge, the cardholder would thus be liable to compensate DIME QUE ME QUIERES JEWELRY SLU for the damages caused as a result of such cancellation.

- Bank Transfer

When selecting the bank transfer you will receive, together with the confirmation of your order, an e-mail with the bank details of DIME QUE ME QUIERES JEWELRY SLU. It is very important that when making the transfer you indicate in the subject the order number, as well as your name and surname, and make the transfer within 3 days after the order confirmation date in order to validate it.

If you wish, you can send us the proof of the transfer by e-mail info@dimequemequieres.net. But in any case, the order will not be considered effective until our administration department does not have bank confirmation of the transfer. We remind you that the payment must be made in EUROS and that all possible exchange and bank commissions are at your expense. In the case of bank transfers made from outside Spain, it is very important that when you order the transfer, you communicate to your bank that the expenses derived from the transfer are at your expense.

Otherwise, DIME QUE ME QUIERES JEWELRY SLU may stop the shipment of your order if we do not receive the full amount of your order.

Any exchange and bank charges are to be borne by the customer.

- PayPal

It allows you to send payments online securely and conveniently. The PayPal network builds on the existing financial infrastructure of bank accounts and credit cards to create a global real-time payment solution. PayPal offers a service specially designed for those who are not satisfied with traditional payment mechanisms.
More information can be found at PayPal: http://www.paypal.com.

- Klarna

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

 

ORDER EXECUTION

DIME QUE ME QUIERES JEWELRY SLU commits to deliver the order within approximately 48/72 working hours (except for some jewelry that take 15 days to manufacture and is specified in each product), from the day after the order in Spain. DIME QUE ME QUIERES cannot be held responsible for any possible mishaps caused by the transport agency.

Within 48 h to 7 business days from the day of shipment and depending on the destination. Shipments to countries outside the European Union may be eligible for additional customs duties and taxes. In all cases, these costs will be covered by the buyer and will be settled at the relevant customs office. DIME QUE ME QUIERES SLU is committed to the task of taking care of all the necessary procedures for the package to pass through customs.

The availability of the products offered by DIME QUE ME QUIERES JEWELRY SLU may vary depending on customer demand. Although DIME QUE ME QUIERES JEWELRY SLU updates the stock periodically, the product requested by the customer may be out of stock at that time. In case of non-execution due to unavailability, DIME QUE ME QUIERES JEWELRY SLU will notify the customer by e-mail as soon as it becomes aware of this situation. The period of this communication will not exceed in any case the maximum period of 30 days.

DIME QUE ME QUIERES JEWELRY SLU may give the double option: to supply the customer without price increase, a product of similar characteristics or superior quality, or unless justified and demonstrable reasons by DIME QUE ME QUIERES JEWELRY SLU within the same period pay the sums paid for the cancelled order. 

 

RIGHT OF WITHDRAWAL

The purchaser shall have a period of fourteen calendar days to withdraw, from the day the customer receives the product, without any penalty and without stating the reasons. The exercise of the right of withdrawal must be notified by telephone communication on the number 917127630, by sending an e-mail to info@dimequemequieres.net, by sending your letter to our postal address CL MANUELA MALASAÑA 7 28004, MADRID, or through the withdrawal form.

According to the provisions of Article 103 of Law 3/2014, of March 27, which amends the revised text of the General Law for the Defense of Consumers and Users, supplies of services or goods made according to consumer specifications or clearly personalized, or which, by their nature, cannot be returned or may deteriorate or expire rapidly, are exempt from withdrawal.

 

RETURN

The customer must return or deliver the product directly to DIME QUE ME QUIERES JEWELRY SLU, to the address CL MANUELA MALASAÑA 7 28004, MADRID, without undue delay, and in any case within a maximum period of fourteen calendar days from the date on which the right of withdrawal of the contract is formalized. It will be understood that the deadline has been met if the customer returns the product before the end of the period.

The customer shall bear the cost of returning the product.

We inform that in our physical stores you can exchange an online purchase for another product or for a voucher that has no expiration date, in any case we will proceed to refund the money, if applicable, this will be done through the online department, it is also absolutely essential to present the printed invoice.

For hygienic reasons, earring returns will not be accepted. Personalized jewelry or piercings will not be exchanged.

 

REIMBURSEMENT OF PAYMENT

The refund of the amounts received by the customer will be made using the same means of payment used by the customer, unless otherwise provided. DIME QUE ME QUIERES JEWELRY SLU may withhold reimbursement until having received the product, reason for withdrawal, or until the customer provides proof of return of the same, depending on which condition is met first.

 

RETURN OF THE DEFECTIVE PRODUCT

In the event that the product is not in good condition and the causes attributable to this are not due to actions made by the customer, the customer will be entitled to return the product, informing DIME QUE ME QUIERES JEWELRY SLU of the reason for return through any of the means provided in this contract, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

DIME QUE ME QUIERES JEWELRY SLU undertakes to assume the cost of the return and to return the product for a new one in accordance with the conditions accepted at the time of sale. If the customer wishes to file a claim, the establishment of DIME QUE ME QUIERES JEWELRY SLU is located in CL MANUELA MALASAÑA 7 28004, MADRID or via email info@dimequemequieres.net.

 

JURISDICTION

Also, DIME QUE ME QUIERES JEWELRY SLU reserves the right to file civil or criminal actions it deems appropriate for the misuse of its website and content or for breach of these conditions.

The relationship between the user and the provider shall be governed by the regulations in force and applicable in the Spanish territory. If any dispute arises, the parties may submit their disputes to arbitration or go to the ordinary jurisdiction in compliance with the rules on jurisdiction and competence in this regard. DIME QUE ME QUIERES JEWELRY SLU is domiciled in MADRID, Spain.

English