Return policy:

The customer must return or deliver the product directly to DIME QUE ME QUIERES JEWELRY SLU, at the address CL SAN MÁXIMO, 31, 28041 MADRID, without any undue delay. If for any reason you are not satisfied with the items purchased at DIME QUE ME QUIERES JEWELRY SLU, you have 14 calendar days from the date of purchase to exchange it for another item of equal or higher value, for a purchase voucher with no expiration date, only valid in the online store. The item must be in perfect condition and in its original packaging. In the case of SPECIAL PRICE items, returns are not accepted.

 

We inform you that in our physical stores you can exchange an online purchase for another product or for a voucher that does not expire. In no case will the money be refunded, if applicable, this will be done through the online department. It is also absolutely essential to present the printed invoice.

ATTENTION: For hygiene reasons, returns of earrings will not be accepted. Exchanges of personalized jewelry or piercings will also not be accepted.

The customer will be responsible for the costs of returning the product.

 

Return form: In case you need to make a return you can find our return form HERE . Once you have filled out the form, send it to us at info@dimequemequieres.net

 

Return of defective product:

In the event that the product is not in good condition and the causes attributable to it are not the result of the customer, the customer will have the right to return the product within the first 7 days after purchase, informing DIME QUE ME QUIERES JEWELRY SLU of the reason for the return through any of the means provided in these contracting conditions, and at no cost to the customer. This return due to defect or poor condition of the product will not be considered a right of withdrawal.

DIME QUE ME QUIERES JEWELRY SLU undertakes to assume the cost of the return and to replace the product with a new one in accordance with the conditions accepted at the time of sale.

If the customer wishes to file a claim, the DIME QUE ME QUIERES JEWELRY SLU establishment is located at C/ SAN MÁXIMO, 31, 28041 MADRID or via email at info@dimequemequieres.net.

 

Return form: In case you need to make a return you can find our return form HERE .