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Do you have doubts about your order? Are you looking for information about tell me what you love me? We help you clear your doubts.

 

YOUR ORDER:

 

 

• Can I modify or cancel my order once made?

Once processed, orders cannot be modified or canceled for logistics reasons. However, do not hesitate to contact our team of Customer Support And we will do our best to meet your request.

 

• I have placed an order, but I have not received confirmation mail

Once you make an order on our website you will receive a confirmation email. Be sure to write your address of -Mail correctly. If you do not receive it, we recommend you consult your spam mailbox, but if you are wrong when writing it when you make your order we will not be able to track the purchase.

 

• How can I track my order?

Once your order has been sent, the transport company will send you a confirmation mail with a link to monitor your order. Or you canconsult the status of your order.

 

 

RETURNS & EXCHANGES:

 

 

• I have not received my order, what should I do?

If you have not received your order after 48-72 working hours contact our team of Customer Support and we will assess the incidence. In case the order has left our warehouse, you must contact the corresponding transport company.

 

• What is the period to make a return?

The period to make a return or change is 14 calendar days from the date of purchase. Consult our policy of Shipping & Returns for more information.

 

• What should I do to make a return or change?

In the event that you need a return you can find our return form here. In our physical stores you can make the change of your online purchase for another product or for a voucher without expiration, but in no case will the money return. Consult our policy of Returns for more information.

 

• Can I return a personalized jewel?

Returns will not be accepted if you bought a personalized jewel. Nor will piercings and pending returns for hygiene reasons be accepted.

 

 

OTHERS:

 

 

• What do I do if I received a defective product?

In the event that the product you received is not in good condition and the causes are not a consequence of misuse by the customer, the product will be returned within the first six days after the purchase.

 

• How much does the guarantee of tell me want me?

All the products offered on the website enjoy the commercial guarantee of the provider of the same. Tell me that you love me Jewelry Slu has a after -sales service, while the guarantee is in force, the client can execute it by addressing me that you love me Jewelry Slu, at the after -sales service, by email toinfo@dimequemequieres.net 

 

• How should I take care of my jewels?

All the pieces of tell me are manufactured sustainably with top quality and resistant materials to accompany you for many years. It prevents your jewels from entering salt water, perfumes and other chemicals so that they do not deteriorate. Check our page about How to take care of your jewels.

 

• What payment methods do you accept tell me that you love me?

We accept Visa, Mastercard, American Express, Master, Shop Pay, and payments through PayPal, Google Pay, Apple Pay and Klarna

 

• How does the Klarna payment method work?

With Klarna you can fraction the cost of your purchase into 3 -installs without interest to provide you with a more comfortable and flexible experience. Select Klarna on the payment screen and you will have the option to buy now and pay later. If you have doubts, consult our page Klarna Faqs

 

• Are payments safe through the website of tell me?

In tell me that you want me to guarantee your privacy and security for all your payments and protect your personal data, so under no circumstances will be processed by third parties.

 

• How can I find out my ring size?

Don't you know what your ring size is? In all our rings you will find the sizes guide and some tips to know your perfect size. Check ours Size guide To find your size.

 

• Can I customize my order?

You can customize any order you need. When making your purchase, you will find a section in which to write a note that we will send next to your order with your personalized message.

 

• Where can I find the stores tell me that you love me?

Tell me that you love me currently with seven physical points of sale in Spain. Madrid, Barcelona, ​​Valencia, Bilbao, Málaga or San Sebastián. Check our stores and come to meet us.

 

• Can I do preoder?

In tell me that you love me we give you the preoder option in selected products. Enter your e-mail and we will notify you when the product is available.

 

• How can I collaborate with tell me that you love me?

Do you have an interesting proposal? If you want to collaborate with tell me that you want to contact me in our Contact Form.